1. Production and shipping
All The Divine Footprint products are produced to order (print-on-demand). This means each product is made especially for you after you place your order. There is no stock — every item is freshly produced.
Our production partner has facilities in 32 countries worldwide. Your order is produced at the facility closest to your delivery address, which minimises both delivery time and ecological footprint.
2. Estimated delivery times
| Region | Production time | Shipping time | Total estimate |
|---|---|---|---|
| Netherlands | 2–5 business days | 2–5 business days | 4–10 business days |
| Belgium / Germany | 2–5 business days | 3–7 business days | 5–12 business days |
| Rest of Europe | 2–5 business days | 5–10 business days | 7–15 business days |
| Rest of the world | 2–7 business days | 7–20 business days | 9–27 business days |
Please note: the delivery times above are estimates, not guarantees. During peak periods (holidays, Black Friday) delivery may take longer. Production time starts after payment is confirmed.
In any event we deliver every order within 30 days, in line with the statutory maximum. Should this unexpectedly not be possible, we will contact you and you are entitled to cancel and receive a full refund.
3. Shipping costs
Shipping costs are calculated based on your delivery address and are shown clearly before you complete your order during checkout.
Any import duties or local taxes outside the EU are the customer's responsibility.
4. Shipping regions
In principle we ship worldwide, subject to availability at our production partner. If a product cannot be delivered to your country, this is indicated during the ordering process.
5. Tracking
After dispatch you receive a track-and-trace code by email so you can follow the status of your shipment.
6. Undelivered orders
If your order is not delivered:
- First check the tracking information in your email.
- Contact the carrier if the parcel is marked as “delivered” but you have not received it.
- Contact us if the parcel has not arrived more than 10 business days after the estimated delivery date. We will investigate with our production partner and offer a solution (a new shipment or a refund).
7. Colour and print variation
Our designs contain fine colour gradients (the “glow”). When printed on textile, the appearance may differ slightly from what you see on your screen. Small colour differences between screen and final product are inherent to the printing process and do not constitute a defect. We do our utmost to reproduce the colours as faithfully as possible.
8. Passing of risk
The risk of damage to or loss of the product passes to you at the moment the product is delivered to you (or to a third party designated by you).
Received a damaged, wrong or defective product? Contact us as soon as possible at thedivinefootprint@gmail.com, with photos and your order number. We will arrange a reprint or refund. This is separate from your 2-year statutory warranty and your right of withdrawal (see the Return Policy and the withdrawal page).
9. Product information and safety (GPSR)
The garments are supplied with an internal label stating the fibre composition and washing instructions. Our products carry no special safety or warning information.
Responsible person within the meaning of the General Product Safety Regulation (EU 2023/988):
- Thoughts Reflections (Divine Footprint)
- thedivinefootprint@gmail.com
10. Seller and contact
Divine Footprint (Thoughts Reflections)
- Owner: Deariel Maynard
- Laan van Zuid Hoorn 70
- 2289 DE Rijswijk
- Nederland
- KvK: 81371829
- VAT: NL134736825B02
- Email: thedivinefootprint@gmail.com
- Phone: 06 8194 5071